Use Case: Chat Interfaces

Challenge:

Our client wanted to find a way of using chat to improve their approach to continually collect information from customers in order to support product cross sell opportunities.

Actions:

  • Chat based mobile app.
  • Low friction approach and gamified data capture.
  • AI driven product offerings.
  • Automated ‘bot’ servicing.

Outcomes:

  • Sizeable reductions in the cost to serve customers.
  • An increase in the success rates of sales opportunities and customer engagement levels.