We help a diverse range of clients utilise AI technologies.
Case Study: Hackabout
A client with call centre staff providing support to customer questions was interested to determine if a particular technology set, in this case Rainbird’s cognitive reasoning engine and IBM Watson’s NLP, could automate not only FAQ and triage type questions from customers, but also more complex resolver group needs.
We worked with a client to demonstrate the power a few AI tools can bring to the interpretation of information with only a few days of effort. Aigen validated, with the AI tools selected, that actionable outcomes can come from this approach on a previously unmanageable data set.
Our client felt that the sales and operational teams were never very clear on when they should be offering virtual accounts due to the number of regulatory pulls on both them and the industries of their clients.
We had a client who was in need of support in understanding what their customers were saying to them. They were lucky to receive over 2 thousand verbatim feedback quotes a week but did not know how to understand them.
A low cost airline client maintains a database with a lot of customer website usage data which they wished to use in order to improve their site conversion through improved marketing campaign targeting.