Call Centre Enhancement
Customer Focused Products
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We specialise in call centre systems due to our service design background in this area. We have created a number of systems that enable either assisted support or automation of services.
Our insurance client had outgrown its own knowledge system which was designed years prior. The system had so much information that it was no longer easy to use and caused customer question sessions to be extended or required handing off.
Our client wanted to find a way of using chat to improve the ongoing process of collecting information from customers in order to support the product cross-sell opportunities.